Computer Not Found Error

When attempting to connect to your data folder from a client terminal, sometimes even though you can see the backoffice machine and select the data path for DD, it will come back in a yellow status saying “Computer Not Found”.

This issue seems to be Permissions/DNS related although typically changing these settings will not correct this error for some reason.  Here is a work around that does fix the issue:

  1. Make sure the back office machine is using a STATIC IP Address.  Not DHCP.
  2. Open Windows File Explorer, Browse to Windows directory.
  3. Browse to System32\drivers\etc
  4. Locate the files labeled “HOSTS”
  5. Right click on the file and select edit.
  6. At the bottom of the file on a new line enter the IP Address of the backoffice server.  Hit the tab key, then enter the network name of the backoffice machine.  (ie. xxBO).
  7. Save and close the file.
  8. Your digital dining data path box should now appear green and you should be able to connect to data.