Windows 10 does some strange things with printers and Digital Dining. And you may encounter this issue if using a Windows10 machine as your Back Office. Symptoms of this issue could be any of the following but typically this simple fix will address any of them.
- Reports display incorrectly (column titles and data appears unformatted)
- Reports display blank results when information is known to exists to report on
- Reports appear to not run at all. (ie. No report window pops up after a report is run)
To fix this issue, try navigating to control panel, devices and printers and ensure that you have a default printer selected. To do this, right click on the printer and select “Set as Default”. A check mark will appear over the printer typically letting you know that this particular printer is now your default.
Reopen BackOffice and run your report and see if the issue is resolved.
If the issue is not resolved. Go back to control panel, devices and printers and select a different printer as the default. (You can always select any printer to print to once you are ready to print a report.)
Try to run your report again and see if that fixes the issue.
If that does not, your system may need to have a REPAIR_ALL run, which typically takes roughly 20mins. Please call if you feel you need to have a REPAIR_ALL run on your system as certain aspects have to changed prior to running this tool.
Our support number is 843-900-4433